30-Day Return Policy
We stand behind our detailing formulations. You have 30 days after receiving your item to request a return on any DE BRAND car and bike care product.
30 Days
from confirmed delivery
Unused
original tags and packaging
Receipt
valid proof of purchase
Eligibility & Inspection Criteria
Please review the eligibility guidelines below before preparing your return package or reporting shipment issues to our support staff.
Eligibility Conditions
Starting a Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at debrandproducts@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
Shipping Labels & Acceptance
Damages and Issues
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Questions About Your Return?
You can always contact us for any return question at debrandproducts@gmail.com. Our support team is ready to evaluate your request and ensure a prompt resolution.